bjbai's Privacy Policy

This Privacy Policy ("Policy") applies to all users of the bjbai platform. bjbai (bjbai.lat) is an online casino and betting platform that provides services to users in Bangladesh. By registering an account, logging in, or using any service on our website, you agree to the terms of this Policy.

We take your privacy very seriously. The goal of this Policy is to clearly inform you how we collect your personal information, why we collect it, where we store it, and how we keep it secure.

This Policy should be read together with bjbai's Terms & Conditions and Responsible Gaming policy.

bjbai collects several types of information. These are explained in the categories below:

2.1 Identity Information

Information you provide when registering an account, such as:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• National ID card or passport number (for identity verification)
• Address and postal code

2.2 Financial Information

Information required for processing deposits and withdrawals:

• bKash, Nagad, Rocket, or Upay account number
• Bank account number and branch details (for bank transfers)
• Transaction history and amounts

Important: We never store your full bank card number or PIN code.

2.3 Technical Information

Information collected automatically when you use our platform:

• IP address and device identifier
• Browser type and version
• Operating system
• Login and logout times
• Page visit history and session data

2.4 Gaming Activity Information

• Gaming history and betting records
• Bonus usage details
• VIP level and points history
• Preferred game categories and providers

bjbai collects your information in the following ways:

• Directly provided: Information you submit through registration, login, or filling out forms.
• Automated collection: Through cookies, log files, and tracking technologies.
• Transaction processing: From payment partners during financial transactions.
• Identity verification: Relevant information to confirm your age and identity.
• Support communication: Information you share through live chat or email.

bjbai uses your information only for the following specific purposes:

4.1 Service Operations

• Creating, managing, and authenticating accounts
• Processing deposits and withdrawals
• Providing bonus and promotional benefits
• Managing the VIP program

4.2 Security & Compliance

• Identity and age verification (21 years or older)
• Prevention of fraud and money laundering
• Ensuring account security
• Detecting suspicious activity

4.3 Customer Support

• Providing assistance through live chat and email
• Handling complaints and resolving issues
• Answering questions related to platform use

4.4 Platform Development

• Improving the user experience
• Identifying and resolving technical issues
• Developing new services and features

4.5 Responsible Gaming Support

We monitor your gaming patterns to identify potentially risky behaviour and to ensure responsible gaming tools function properly. For more details, visit our Responsible Gaming page.

bjbai does not sell, rent, or trade your personal information. However, in the following limited circumstances, information may be shared with specific third parties:

5.1 Payment Partners

The minimum information required to process bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant financial institutions. This information is used solely to complete transactions.

5.2 Technology Service Providers

Necessary information may be shared with technology service providers who assist in operating our platform. These providers are required to comply with our privacy standards.

5.3 Legal Obligations

We may be legally required to provide information in order to comply with law enforcement agencies or court orders.

5.4 Fraud Prevention

bjbai reserves the right to provide information to relevant authorities in the interest of preventing money laundering, fraud, or criminal activity.

bjbai uses industry-standard technologies and practices to ensure the security of your information.

6.1 Encryption Technology

Our platform uses SSL (Secure Sockets Layer) encryption technology. As a result, all data exchanged between you and our servers is fully encrypted and cannot be read by third parties.

6.2 Data Retention Period

We retain your information for the entire time your account remains active. Even after an account is closed, certain information may be retained for as long as required by legal obligations or to resolve disputes.

6.3 Access Controls

Access to your information is restricted to authorised staff who need it to carry out their responsibilities. All staff operate under strict confidentiality agreements.

6.4 Response to Security Breaches

In the event of a security breach, we will investigate promptly and notify affected users without delay. All necessary measures will be taken to limit any damage.

bjbai uses cookies and similar technologies in your browser. These help improve your experience on the platform.

7.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform, such as maintaining login sessions and keeping security features active.

7.2 Functional Cookies

These store your preferred language, settings, and other personalisation details so that you have a better experience on future visits.

7.3 Analytics Cookies

Used to analyse platform usage patterns, which helps us improve our services. This information is collected in aggregated and anonymous form.

7.4 Cookie Controls

You can manage cookies from your browser settings. However, disabling cookies may cause some platform features to not work properly.

As a bjbai user, you have the following rights over your own information:

8.1 Right to Access

You can submit a request to us at any time to find out what information we hold about you.

8.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected. We will make the correction within a reasonable time.

8.3 Right to Deletion

In certain circumstances you may request that your data be deleted. However, due to legal obligations we may be required to retain some data for a specified period.

8.4 Right to Object to Processing

You may object to the use of your data for marketing or other optional purposes, and we will honour that objection.

8.5 Right to Data Portability

You have the right to request your data in a commonly used digital format.

bjbai strictly prohibits use by anyone under the age of 21. Our platform is only for users aged 21 or above.

We do not intentionally collect or store data of any minor. If we become aware that a user is under 21 years of age, we will immediately close their account and delete all stored data.

If you believe a minor is using our platform, please contact us.

bjbai may update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified by email of any significant changes.
• Continued use of the platform after changes have been made will be considered as your acceptance of the new policy.

We therefore recommend that you check this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7, in Bengali and English

We take every request seriously and strive to provide the best possible assistance.